[ejabberd] Problems connecting external users to an ejabberd MUC

Kirk Bateman kirk.bateman at gmail.com
Mon Jul 23 23:07:51 MSK 2012

I think we had the same problem early on with Buddycloud muc, it may have
been related to intermittent DNS issues, tbh I can't remember.

May be worth getting in touch with Simon at BuddyCloud, he may remember and
if it was DNS related, he would be the most likely person to have fixed it.

Try looking at timeout related things, perhaps Google can't initiate s2s to
you so it works outbound from your server but when that connection
eventually timesout its failing to reestablish in the opposite direction.

Just a thought.


Kirk Bateman
On 23 Jul 2012 19:29, "Chris Nehren" <c.nehren/ejabberd at shadowcat.co.uk>

> On Mon, Jul 16, 2012 at 20:07:59 -0300 , Pablo Polvorin wrote:
> > Hi,
> > your problem might be in the address to where your client is trying to
> > send the groupchat message:  "chatchat at my.jabber.server".
> > Is that JID ok?   (is  "my.jabber.server" the address of the irc
> > component inside your server?).
> It's not, but it's been anonymized because it's a private server.
> > For your logs seems ejabberd didn't find a component at that address,
> > and is trying to deliver the message to user "chatchat"  at server
> > "my.jabber.server",  that user didn't exist, and so the message is
> > bounced with the error condition you see.
> >
> > hope that helps
> Maybe it will once I provide some more info. That JID does exist. It's a
> MUC that several users are on at the time. The failures are
> intermittent--sometimes I can send messages, sometimes I can't. When I
> can't, I get the 503 error message detailed in the log I provided. These
> users are external to the server, e.g. from a jabber.org or gtalk
> server.
> --
> Chris Nehren           | Coder, Sysadmin, Masochist
> Shadowcat Systems Ltd. | http://shadowcat.co.uk/
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